One Call App Privacy Policy

Effective Date: 23 July, 2022

Introduction

Welcome to One Call! This Privacy Policy outlines how we handle user data and our commitment to safeguarding your privacy. At One Call, we take your privacy seriously and are committed to protecting your personal information in compliance with global privacy regulations, including the General Data Protection Regulation (GDPR), Apple App Store, and Google Play Store guidelines.

1. Data Collection Principles

Minimal Data Collection:

One Call is designed with privacy in mind. We do not collect personal information unless it is absolutely necessary for the functionality of the app. Our goal is to minimize data collection to the bare minimum required to provide you with a seamless and efficient user experience.

No Unnecessary Data:

We do not request, collect, or process any personal information that is not essential to the core functionality of the One Call app. This approach ensures that your data remains your own, and that only the most basic, necessary information is handled by our systems.

Transparency and Control:

We are committed to transparency in how we handle your data. Users will be informed whenever data collection is necessary, and you will always have control over what information you choose to share.

2. Information We Collect

2.1 Basic Usage Data:

    •    Device Information: We may collect non-personal data such as device type, operating system version, and app version to ensure compatibility and to enhance user experience. This data is anonymized and cannot be used to identify individual users.

    •    Location Data: For location-based services, we may collect your location data only with your explicit consent. This data is used solely to provide location-specific features, such as identifying nearby businesses. You have full control over location-sharing through your device settings.

2.2 Optional Data:

    •    Contact Information (Optional): If you choose to sign up for notifications or other optional features, we may request your email address or phone number. This information is only used for the purpose you explicitly consent to, such as sending you promotional offers or updates about the app. You can opt out at any time.

    •    Feedback and Support: If you contact us for support or to provide feedback, we may collect your email address and the information you provide to respond to your inquiry or improve our services.

2.3 Automatically Collected Data:

    •    Usage Data: We may automatically collect data regarding how you interact with the app, such as the features you use and the time spent on the app. This data is anonymized and aggregated for the purpose of improving app performance and user experience.

3. Data Usage

3.1 Purpose of Data Collection:

    •    Functionality: The minimal data we collect is used to provide core app functionality, such as delivering location-based services, ensuring app compatibility, and improving user experience.

    •    Service Improvements: Anonymized data may be used to identify trends and optimize app performance, ensuring a better user experience.

3.2 No Third-Party Sharing:

    •    No Selling of Data: We do not sell, trade, or otherwise transfer your personal information to outside parties.

    •    Third-Party Services: One Call does not integrate with third-party services that require access to your personal data. If future integrations are considered, they will adhere strictly to this privacy policy and will not involve sharing your personal information without explicit consent.

4. Data Security

4.1 Security Measures:

    •    Encryption: All data transmitted to and from the One Call app is encrypted using industry-standard encryption protocols to protect against unauthorized access.

    •    Data Storage: Any data that must be stored, such as anonymized usage data, is kept in secure, encrypted servers. Access to this data is strictly limited to authorized personnel and is subject to regular security audits.

4.2 User Control and Rights:

    •    Data Access and Portability: You have the right to request access to any personal data we hold about you, as well as the right to request that your data be provided to you in a portable format.

    •    Data Deletion: You may request the deletion of your data at any time. Upon such a request, all associated data will be permanently deleted, except where retention is required by law.

    •    Consent Withdrawal: You may withdraw your consent for data collection at any time. This can be done through the app settings or by contacting us directly. Withdrawal of consent may limit your ability to use certain features of the app.

5. Compliance with Global Privacy Regulations

5.1 GDPR Compliance:

    •    Lawful Basis for Processing: We only process personal data where we have a lawful basis to do so under the GDPR. This may include processing based on your consent, the necessity to provide the service, or to comply with legal obligations.

    •    Data Subject Rights: As a user within the European Economic Area (EEA), you have rights under the GDPR, including the right to access, rectify, or erase your personal data, as well as the right to object to or restrict processing.

5.2 App Store and Google Play Compliance:

    •    Transparency: We comply with the transparency requirements set forth by Apple App Store and Google Play Store, ensuring that users are fully informed about what data is collected and how it is used.

    •    User Control: Both platforms’ guidelines emphasize user control over data, and One Call fully adheres to these requirements by allowing users to manage their data and privacy settings within the app.

6. Changes to This Privacy Policy

6.1 Policy Updates:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When updates are made, we will notify you through the app or via email if you have provided your contact information.

6.2 Continued Use:

By continuing to use the One Call app after any changes to this Privacy Policy, you accept the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

7. Contact Us

7.1 Privacy Concerns:

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: privacy@onecallapp.com

Address: 2055 Limestone Rd STE 200-C, Wilmington, DE, New Castle, US, 19808

7.2 Data Protection Officer:

For GDPR-related inquiries, you may contact our Data Protection Officer at:

Email: dpo@onecallapp.com

Conclusion

At One Call, your privacy is our priority. We are committed to maintaining the highest standards of data protection and ensuring that your personal information is handled with care and respect. This Privacy Policy outlines our practices and your rights as a user, providing transparency and control over your data.

Thank you for trusting One Call with your privacy.

This comprehensive privacy policy has been drafted to address the key privacy concerns of One Call users while ensuring full compliance with GDPR and the guidelines of the Apple App Store and Google Play Store. It reflects One Call’s commitment to transparency, minimal data collection, and safeguarding user privacy.